Some students trying to enroll in classes in Brigham Young University-Pathway Worldwide are experiencing the unpleasant shock of being unable to do so and, in some cases, discovering that classes they’ve already taken are not showing up in their past course list.
Adding to the urgency is that the currently listed “priority” deadline for registration is Saturday, Dec. 7.
Krista Tripodi, a spokesperson for BYU-Pathway, which is owned and operated by The Church of Jesus Christ of Latter-day Saints, said Friday that administrators are aware of the problem and are working to resolve it.
Tripodi said the glitch likely was caused by the adoption of a new student information system for 2025.
In answer to Salt Lake Tribune questions, she also offered the following assurances and guidance for impacted students:
Will the registration deadline be extended in light of the issues?
Yes. BYU-Pathway is notifying students that the registration deadline has been extended until next term begins on Jan. 6. We anticipate that students will be able to register before the block starts.
Most students have been able to register in the new system. Those experiencing issues have been encouraged to continue to attempt to register, as system issues are resolved daily.
Is there a plan for restoring to students the classes they’ve already completed where those have vanished?
In a few cases, data hasn’t transferred between systems as expected. But it has not been lost. Students will not lose credits they have completed. We are continuously working to restore data missing from student records and expect this data to be restored before courses start for the next block.
Whom should students contact if they’re having a problem?
Students should create a ticket with the BYU-Pathway Support team via the help center. Support uses tickets to identify, prioritize, and address needs. All tickets related to this system transition will be addressed before the start of courses.
Launched in 2017, Pathway offers discounted online certificate, associate and bachelor’s degrees in fields ranging from communications to software development. The program, part of the Church Educational System, boasts nearly 75,000 students, Tripodi said, hailing from more than 180 countries.
