I worked in various roles/sites in Intermountain Healthcare for 22 years, from staff registered nurse to corporate clinical program leadership. I was proud to work for a unique nonprofit that truly put patients first and did an outstanding job providing excellent, efficient and effective care.
I’m not sure what happened since I retired in 2011, but the focus/culture has changed. My husband has waited almost a year for an intervention to a common diagnosis. We have experienced incredible delays and gaps between departments/providers. The patient falls in an abyss, and the frustration is mind-boggling. Not only did IHC change its name, it truly lost “care” as its mission.
Janie Wilson, MS, RN, Cottonwood Heights
